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Customer Relationship Management
by Kristin L. Anderson, Carol J. Kerr🔗 Customer Relationship Management ~ Click Here 🔗
- Genres: business
- Author: Kristin L. Anderson, Carol J. Kerr
- Language: english
- Format: paperback, 176 pages
- ISBN: 9780071379540 (0071379541)
- Publisher: McGraw-Hill Education
- Release date: October 9, 2001
About The Book
This reader-friendly series is must read for all levels of managers
All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up now and then. The skills-based Briefcase Books Series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations.
As customer loyalty increasingly becomes a thing of the past, customer relationship management (CRM) has become one of today’s hottest topics. Customer Relationship Management supplies easy-to-apply solutions to common CRM problems, including how to maximize impact from CRM technology, which data warehousing techniques are most effective, and how to create and manage both short- and long-term relationships.
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